Sales Policy
Effective Date: December 4, 2024
Welcome to Radiant Craft! We are committed to providing high-quality bags and exceptional customer service. Please read our Sales Policy carefully to understand our terms and conditions regarding the sale of products on our website.
1. Order Process
Placing Orders: Orders can be placed directly through our website at radiantcraft.site. Once your order is successfully submitted, you will receive an order confirmation email.
Order Confirmation: An email will be sent to you confirming the details of your order. If you do not receive this email, please contact our customer service team immediately at info@radiantcraft.site.
2. Pricing and Payment
Pricing: All prices on our website are listed in USD and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice. We strive to keep our prices updated, but errors may occur.
Payment Methods: We accept payments via major credit cards, debit cards, and PayPal. Payments must be made in full at the time of purchase.
3. Shipping & Delivery
Shipping Areas: We offer domestic shipping within the United States.
Processing Time: Orders will be processed and shipped within 1-3 business days from the order date. You will receive a tracking number once your order has shipped.
Shipping Rates: Shipping costs are calculated at checkout based on the delivery address and the weight of the order.
Delivery Time: Delivery time varies based on your location. Typically, orders are delivered within 5-7 business days after shipment. Please note that unforeseen delays, especially during peak seasons, may occur.
4. Returns & Exchanges
Return Policy: We accept returns within 30 days of purchase. The product must be unused, in its original packaging, and in resellable condition. To initiate a return, please email us at info@radiantcraft.site with your order number and reason for return.
Exchanges: If you would like to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.
Non-returnable Items: Personalized or custom items, as well as sale or clearance items, are non-returnable.
5. Refunds
- Refunds will be issued to the original method of payment once the returned item is received and inspected. Please allow up to 7 business days for the refund to appear in your account.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@radiantcraft.site. We will arrange for a replacement or refund based on the situation.
7. Customer Service
If you have any questions or concerns regarding our products or your order, please feel free to contact us:
Phone: (706) 965-4074
Email: info@radiantcraft.site
Website: www.radiantcraft.siteOur customer service team is available Monday through Friday, from 9 AM to 5 PM (Eastern Time).
By making a purchase on our website, you agree to these terms and conditions. We reserve the right to update or modify this Sales Policy at any time. Please check this page regularly for updates.
Effective Date: December 4, 2024
Thank you for shopping with Radiant Craft!