Refund and Returns Policy

Effective Date: December 4, 2024

Thank you for shopping at RadiantCraft. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy is designed to provide you with an easy and efficient process to return or exchange your items.

1. Eligibility for Returns

We accept returns within 30 days of purchase, subject to the following conditions:

  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase is required (e.g., receipt or order confirmation email).
  • Sale and clearance items are non-refundable.

2. How to Return an Item

To initiate a return, please contact our customer service team at info@radiantcraft.site or call (706) 965-4074. Once your return is approved, you will receive further instructions for shipping the item back to us. Please ensure the item is securely packaged to prevent any damage during transit.

Return Address: RadiantCraft
203 Hickory St
Ringgold, Georgia (GA), 30736
USA

3. Refund Process

Upon receiving and inspecting your returned item, we will process your refund to the original method of payment. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above. Once the return is completed, you can place a new order for the desired item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@radiantcraft.site. We will either replace the item or issue a full refund, including shipping costs.

6. Shipping Costs

  • Return shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Original shipping: Shipping fees are non-refundable, except in the case of defective or incorrect items.

7. International Returns

For international returns, please note that additional customs duties, taxes, or fees may apply. The customer is responsible for these charges.

By shopping with us, you agree to our Refund and Returns Policy. If you have any questions or concerns, please feel free to contact us at info@radiantcraft.site or call (706) 965-4074.

Thank you for choosing RadiantCraft!